Frequently Asked Questions – FAQ
What is a webinar?
A webinar is an online or web-based seminar that is conducted over the internet. Like a seminar, a webinar also has a speaker or a group of speakers giving presentations and participants attending it. However, speakers and participants are connected through the medium of internet. They are able to interact with each other in real-time and can ask questions and seek answers like any other seminar.
What kind of webinars do you organize?
We organize different types of webinars on various topics including fundraising and on other areas of NGO capacity development. For a list of upcoming webinars, you can visit this link.
Who can participate in your webinars?
NGO managers, development professionals, activists, researchers, consultants and others from developed and developing countries can participate in our webinars.
What are the requirements for attending a webinar?
Participants are required to have a computer with a headphone and a high-speed internet connection. For detailed requirements and other technical issues, visit this link.
What is the duration of the webinars?
Our webinars typically run for 90 minutes unless otherwise specified. The first 60 minutes are for a presentation where you will see the slides and hear the trainer, followed by a 30 minute Question & Answer (Q&A) session during which your questions will be answered by the trainer in real time.
What are the timings of the webinars?
Our webinars are held at different times to suit different types of audiences from all parts of the world. We publish the timings of these webinars in GMT. It is the responsibility of the participants to check and confirm their corresponding local timings in their areas. We offer links to local timings for important countries and cities for each webinar. You can also visit the timeanddate.com website to convert the GMT timings to your local timings. Make sure that you note down these timings to participate in the webinars.
What is the cost for participating in the webinar?
Unless otherwise specified, we charge $70 per webinar for participants from developed countries and $50 per webinar for participants from developing countries. These rates are subject to change without prior notice.
How do you classify developed and developing countries?
Developed and developing countries are classified according to the World Economic Outlook Database 2010. Refer this link for more information.
Do you offer any scholarships or discounts for participating in the webinars or can anyone attend it free of cost?
No. We are already providing discounts for participants from developing countries. Therefore, we do not offering any further scholarships or discounts.
How can I register for the webinar?
We offer a smooth and instant registration process to register your participation for our webinars. Just choose your payment method (PayPal or 2CheckOut.com) on your Cart and proceed forward to make the payment. As soon as you make the payment, you will receive an email from us with a link to register your participation. Click on that link and fill the registration form available on that link. As soon as your complete your registration, you will receive a webinar invitation email (in addition to your log in info). This invitation email has the link for you to join the webinar at the given time.
I made the payment through PayPal or 2CheckOut.com, but I did not receive any email with instructions on how to register.
Many times important emails can land up in your email spam folders. We advise you to check your email spam folders for the registration information and webinar invitation emails and if you find them there, please mark them to your white list. If you are still not able to find the registration information and webinar invitation emails, you can contact us atwebinar@fundsforngos.org immediately and we will resolve it.
I made the payment and also registered at your website with my username/password but I did not receive any registration information or webinar invitation in my email. What should I do?
Many times important emails can land up in your email spam folders. We advise you to check your email spam folders for the registration information and webinar invitation emails and if you find them there, please mark them to your white list. If you are still not able to find the registration information and webinar invitation emails, you can contact us atwebinar@fundsforngos.org immediately and we will resolve it.
I cannot pay through PayPal, 2Checkout.com (2CO) or any other online payment system? What other option will I have?
We understand that participants from certain countries are unable to use PayPal, 2CheckOut.com or any other online payment system to pay the webinar fees. Such participants can opt for international bank transfer to submit the payment. Each international bank transfer will cost you $15 extra to cover the bank charges. To use this type of payment method, you can contact us at webinar@fundsforngos.org.
What happens after I transfer the webinar fee through international bank transfer? How will I get registered?
After you transfer the webinar fee through international bank transfer, you can send us an email at webinar@fundsforngos.org with the complete bank transfer details and a scanned copy of the bank receipt. As soon as we receive these details, we will enable your registration and you will receive the registration information and the webinar invitation email. Please note that you should arrange to make the bank transfer within 2 days after receiving the bank details from us as we cannot hold your seat for long. We always have limited seats available and if we do not receive your bank transfer within 2 days, we may not be able to book your seat even if you transfer the webinar fee.
I paid for a webinar. Can my colleagues join in?
No. For every payment made, only one participant per computer is allowed.
I made the payment and registered for a webinar. But now I cannot attend it because of some other unexpected engagement. Can somebody else participate in the webinar on behalf of me?
Yes. We accept substitution if you are unable to attend the webinar you registered for. Please email us at webinar@fundsforngos.org about this change so that we can register the person participating on your behalf.
What if I miss the live webinar? Can I watch its recording later?
If you miss the webinar you registered and paid for, then you can always watch its video recording by logging in with your username/password at webinars.fundsforngos.org. The video recording will be available online for all registered participants for a period of 3 months after the live webinar is over.
Can I download the webinar video recording?
No. You can only watch the webinar video recording online.
Will I get access to webinar slideshow and resource material?
Yes. All registered participants will be able to download webinar slideshow and related resource material. These will be made available on our website within 24 hours after the live webinar is over. You need to access them by logging in at webinars.fundsforngos.org with your username/password. These will be made available for a period of 3 months from the time of making the payment for registration.
Do you offer refund if I am unable to participate in the webinar?
No. We do not offer any refunds. You can read our Refund Policy at this link. But registered participants unable to attend the webinar can always view the video recording of the webinar after the live webinar is over.
I was not able to register and participate in your previous webinars. How can I view their video recordings and access the resource material?
Very simple. Just visit this link to purchase the video recordings and related resource material for our webinars. After purchasing them, you will be able to instantly access them.
Whom do I contact for more information?
Email us at webinar@fundsforngos.org.
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